"All Insights" report list failing to load for some users

Incident Report for Assignar

Resolved

This issue has now been resolved.

Posted Oct 31, 2023 - 07:27 AEDT

Monitoring

A fix has been implemented, and we will continue to monitor this issue.

Posted Oct 30, 2023 - 17:55 AEDT

Identified

The team has identified an issue with the "All Insights" page in our Assignar dashboard.

For some users, their Insights report list and favourites do not load, and an error message is displayed - "Looks like you have no reports setup. Click here to get started."

If you experience this issue, please try refreshing the page after 2-3 minutes.

The team is working to resolve this issue as soon as possible.

Posted Oct 30, 2023 - 12:09 AEDT

This incident affected: Insights (Reporting, Data Analytics).